Refund policy

At Slat Panel Wall, we strive to provide our customers with the best possible shopping experience. If you are not completely satisfied with your purchase, we offer refunds and cancellations subject to the following terms and conditions.

Refunds: If you are not satisfied with your purchase, you may request a refund within 5 days of receiving your order. To be eligible for a refund, the following conditions must be met:

The item must be in its original condition, unused and unopened, with all tags and packaging intact.

The item must be returned to us within 7 days of receiving your order.

The item must not be a final sale item or non-returnable item as specified on the product page.

To request a refund, please contact our customer service team at sales@slatpanelwall.com with your order number and reason for return. We will provide you with instructions on how to return the item to us. Once we receive the item and verify its condition, we will issue a refund to your original method of payment within 7 business days. NOTE: There will be a 15% re-stocking fee applied to all refunds. 

Please note that shipping and handling charges are non-refundable, and the customer will be responsible for the return shipping costs.

Cancellations: You may cancel your order before it has been shipped. To cancel an order, please contact our customer service team at sales@slatpanelwall.com with your order number as soon as possible. If the order has not been shipped, we will cancel the order and issue a full refund to your original method of payment within 7 business days.

If the order has already been shipped, you will need to follow the refund process outlined above.

Please note that we reserve the right to refuse refunds or cancellations if we determine that the item has been used, damaged, or is not in its original condition.

If you have any questions or concerns about our refund/cancellation policy, please contact our customer service team at sales@slatpanelwall.com.